Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment. BBO table orders current lead time is about 1 week. Suncoast current lead time is about 3-4 weeks.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. As stated above current lead times for BBO tables is about 1 week. For custom orders shipping ETA will vary. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation or tracking information from us within 7 business days of your order, please feel free to follow up with us at support@thegameroomsupply.com.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@thegameroomsupply.com.